Refund Policy

Our products are all made to order, these items are non-refundable if you just simply change your mind.

We understand that in some cases returns and exchanges are unavoidable. You have a legal right to return any item that does not match the description on our website, is not fit for its intended purpose, or is not of satisfactory quality. We request that you please only do so if your purchase is not wearable, fit for purpose or giftable.

 

All sent products are marked with a return address for your convenience. You are entitled to a refund if you tell return within 30 days of receipt of the item, or you may request a replacement item instead. 

FAQ'S

What’s your return policy?
We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at sow@promisesproject.net 

Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of  these apply, please contact us at sow@promisesproject.net with photos of wrong/damaged  items, and we’ll sort that out for you. 

Can I exchange an item for a different size/colour?
At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our  sizing charts - we have one for every item listed on our store, in the product description section.     Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at sow@promisesproject.net within a week after receiving your order. Include your order number and photos of the mislabelled item, and we’ll send you a new one, or issue a refund! 

Product disclaimers:

Sometimes, there might be a vinegary smell on the garments you receive. Luckily, the odor you smell is just a temporary addition. Now that your product is out of the confined space of the shipping bag, the printing smell will dissipate after a few days and a wash cycle.

You may notice some discoloration or off white residue on your apparel. Do not worry! These are not stains and will wash off after the first wash cycle. Our apparel is created with the latest in garment printing technology. In addition, inks used are water-based and eco-friendly.

If you receive a product with a mark - please wash it before reporting a problem.

Any other questions?

Get in touch with us sow@promisesproject.net